Personalised Training Pathways
Mitsubishi Electric's TrainMe Tool at The Installer Show
How Mitsubishi Electric is empowering installers with a live, interactive tool that generates personalised training roadmaps and simplifies course selection.
Summary
Live at The Installer Show, Mitsubishi Electric's "TrainMe" tool provides a consultative experience for engineers. Deployed on both self-service kiosks and staff-operated iPads, the tool guides installers through a needs-analysis questionnaire. The output is a bespoke, branded PDF report detailing a recommended training pathway with direct links to book courses.
- EventThe Installer Show, NEC
- ClientMitsubishi Electric
- SolutionTrainMe: Interactive Training Pathway Tool
The Challenge
The path to becoming a certified heat pump or AC installer can be confusing. Mitsubishi Electric wanted to provide clarity and direct support to engineers on the show floor, turning complex training schedules into a simple, actionable plan while identifying high-intent leads for their training programs.
- Helping installers navigate the complex landscape of training courses
- Providing a personalised and clear pathway for professional development
- Streamlining the process from skills assessment to course booking
- Engaging engineers in a consultative, value-added conversation
Objective
Guide
Direct installers to the most relevant training for their skill level
Objective
Simplify
Demystify training options with a simple needs analysis
Objective
Connect
Create a seamless link between an installer and booking their next course
Objective
Support
Position Mitsubishi Electric as a partner in career development
The Solution
The TrainMe tool is a sophisticated yet simple-to-use application. It operates on a flexible multi-platform setup, allowing for both independent use on kiosks and guided, face-to-face sessions on iPads. After completing the smart questionnaire, users instantly receive a detailed PDF report to their email, outlining their personalised training journey.
Feature
Interactive Needs Analysis
A smart questionnaire to identify an engineer's current skills and goals.
Feature
Personalised PDF Report
Instantly generates a branded report with a tailored training roadmap.
Feature
Direct Course Booking
Embedded links in the report take users directly to course booking pages.
Design & UX Features
- Optimised for self-service kiosks and staff-led iPad interactions
- Clean, intuitive UI with clear questions and progress indicators
- Professionally designed, brand-aligned PDF report template
- Fast and efficient journey from questionnaire to personalised results
- Seamless data capture integrated into the report generation process
- Robust logic to accurately map answers to course recommendations
The Results
Business Impact
The TrainMe tool is proving to be an invaluable asset on the stand. It provides immediate, tangible value to installers, solidifying Mitsubishi Electric's role as a supportive industry partner. The quality of conversations has deepened, and the training division is receiving a live-feed of highly qualified, engaged leads with clear training needs.
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